MSY112 - Monitoring the audit of CSRs (Customer Specific Requirements)

NUMBER OF PARTICIPANT:

MINIMUM : 4, MAXIMUM : 12
 

LANGUAGES: 

Training materials: English/French
Trainers: 25+ spoken languages by TRIGO trainers all over the world
 

RECOMMENDED FOR:

Quality Managers & Engineers
Design / Process / Methods Managers & Engineers
Project Managers
Internal auditors

CONTEXT:

• You wish to improve the CSR control, by developing the knowledge and competence of your internal auditors.
• You want to ensure a better assessment of CSR control during the audit process to better meet the IATF6949 requirements.
   

OBJECTIVES:

• Understand how CSR should be deployed in the company.
• Understand how to integrate CSR into your system audit (process-based), and how to prepare for audit questioning.
• Demonstrate the internal auditor’s competence in addressing CSR through a written examination.
   

PREREQUISITES:

No prerequisite.
 

SPECIFIC OPERATING CONDITIONS FOR REMOTE SESSIONS:

• Have a PC with a microphone, a webcam and, if possible, a headset for greater comfort. Note: background screens are available on Zoom or Teams to blur or hide the rear view.
• Have a good Internet connection, to be tested before the session.
• Be installed in a quiet, isolated place; set yourself to “unavailable” status on Teams; close your email access, and mute your phone, so as not to be disturbed during the session.
• Participants from the same organization should not be grouped together in the same room, but each at his/ her own desk, to avoid any side discussions during the session. Virtual sub-groups will be specially created for the exercises, which will also enable mixed groups. 
• Remote qualification/certification exams must be taken with webcam and microphone open. We may also need to check that you are alone in the room.
• Please connect 5 minutes before the start of the session.

TRAINING METHOD:

In a first step, the trainees understand the optimal approach to deploy CSR in their QMS. 
Through an application exercise with the materials that describe their process mapping, participants identify in their QMS how and where the approach is described, which allows them to build and better detail their audit plan. 
Then, the participants can prepare their questioning of the auditees according to the defined audit plan to ensure the control of the CSR in the audited QMS.
 

TRAINING PROGRAM:

1. Definition of CSR.
2. The IATF requirements and the Certification Rules concerning CSR and their audit.
3. The CSR deployment approach:
   •    Activity focusing on the construction of the optimal approach for the deployment of CSR. 
   •    Activity to establish a step-by-step audit questionnaire of the deployment approach.
4. Integration of CSRs throughout the preparation of a process audit: 
   •    Reminder of the steps in preparing an audit.
   •    Activity to integrate the CSRs at each stage of the preparation of an audit.
   •    Activity to establish the audit questionnaire for a "case study" process, using the risk approach, by
    integrating the CSRs of a particular Client.
5. Construction of questionnaires to interview key actors in the control of CSR. 
6. Successive activities to establish the interview questionnaire.

EVALUATION METHOD:

Knowledge test (Multi Choice Questions) and written application exam.
 

SKILLS VALIDATION:

Training qualification certificate
 

TRAINING MATERIALS:

Participant file containing the training material and exercises. Training materials in digital format are made available to trainees a few days before the course.

TO GO FURTHER:

IATF 16949 - Quality Management Systems for Automotive: auditor 1st & 2nd party - MSY102
Audit the Core Tools AIAG referenced in IATF 16949 - TM102
 

TESTIMONIES:

CATHERINE LOZE - CONTINENTAL AUTOMOTIVE
"Good support to be able to audit CSR in internal audit. "
 

VÉRONIQUE TROTIN - NOVARES
"Necessary training to understand the IATF requirements and to audit CSR. "
 

RADHOUAN NASRI - HUTCHINSON
"Very good and useful training. I will put it into practice as soon as possible! "
"Very well organised distance learning course - the number of trainees was perfect so that everyone could express themselves and bring their own experience. In terms of content, this training gave me a better understanding of the subject and made the link with our associated internal processes."