SD012 - Supply Chain Auditor assess and improve supplier On Time Delivery rate (OTD)

NUMBER OF PARTICIPANTS:

MINIMUM : 4, MAXIMUM : 12
 

LANGUAGES: 

Training materials: English/French

Trainers: 25+ spoken languages by TRIGO trainers all over the world 
 

RECOMMANDED FOR:

• Supply quality manager, engineer and technician 
• Purchasing manager / Buyer 
• Quality Assurance Manager 
• Supplier Quality Manager / Engineer 
• Continuous Improvement Manager 
• External auditor 
   

CONTEXT:

You already audit the quality performance of your suppliers and you want to add value to your supplier audits to secure their deliveries. 

By auditing the delivery performance (or quality of service) of your suppliers, you want to know how to : 

• Anticipate the risks and prevent the causes of delivery problems during production. 
• Assess a potential supplier's future delivery performance before the start of the contract. 
• Audit your suppliers' security plan. 
   

OBJECTIVES:

• Learn how to carry out an effective audit to develop or improve your suppliers' delivery performance. 
• Be able to create your own questionnaire specific to the supplier/process to be audited. 
• Identify risks and sources of improvement in supplier delivery performance. 
• Know how to audit your suppliers' security plan. 
   

PREREQUISITES: 

Have completed training SD002 - Supplier Quality Auditor: assess and improve supplier quality performance and be an ISO 19011 auditor.
 

SPECIFIC OPERATING CONDITIONS FOR REMOTE SESSIONS: 

• Have a PC with a microphone, a webcam and, if possible, a headset for greater comfort. Note: background screens are available on Zoom or Teams to blur or hide the rear view. 
• Have a good Internet connection, to be tested before the session. 
• Be installed in a quiet, isolated place; set yourself to “unavailable” status on Teams; close your email access, and mute your phone, so as not to be disturbed during the session. 
• Participants from the same organization should not be grouped together in the same room, but each at his/ her own desk, to avoid any side discussions during the session. Virtual sub-groups will be specially created for the exercises, which will also enable mixed groups.  
• Remote qualification/certification exams must be taken with camera and microphone open. We may also need to check that you are alone in the room. 
• Please connect 5 minutes before the start of the session. 

TRAINING METHOD:

The training approach is based on practical experience using a case study to support each concept developed during the course. At the end of the course, participants put into practice all the concepts developed during the course through a role-playing audit. 

The training is highly participative and leaves more room for practice than theory. 

TRAINING PROGRAM:

1. Auditing suppliers 

• Reminder of the specific aspects of supplier audits 

2. The key points to be audited, involved in delivery performance 

• Identify sensitive points in the operation of a manufacturing process 
• Audit production planning and associated risks 
• Audit the management of material resources, and in particular determine the sensitive points of a maintenance organisation 
• Audit the management of human resources 
• Audit the security plan 

3. Case study simulation 

• Preparing for the audit 
• Conducting the audit 
• Conducting the closing meeting 

EVALUATION METHOD:

Knowledge test (Multi Choice Questions) 

Evaluation by observation of a face-to-face audit on request 

SKILLS VALIDATION:

Training qualification certificate 

TRAINING MATERIALS:

Participant file containing training materials and exercises. Training materials in digital format are made available to trainees a few days before the course.