TM080 - Problem-solving methods PDCA, 5W2H, Ishikawa-5M, 5Why

NUMBER OF PARTICIPANTS:

MINIMUM : 4, MAXIMUM : 12

LANGUAGES: 

Training materials: English / French / Hungarian/ Slovakian.
Trainers: 25+ spoken languages by TRIGO trainers all over the world

RECOMMANDED FOR:

Anyone involved in problem-solving approach.
Quality Managers & Engineers
Project Managers
Design / Product / R&D Managers & Engineers
Process / Industrialization / Methods / Production / Logistics / Maintenance Managers & Engineers
Purchasing Managers

CONTEXT:

You want to strengthen your department's ability to lead and analyse problems in depth, right through to checking the effectiveness of the solutions implemented.

OBJECTIVES:

• Be able to apply the different steps of the method rigorously.
• Understand the key principles involved in leading a problem-solving group.
• Know how to choose and make good use of the tools associated with each step.

PREREQUISITES:

No prerequisite.

SPECIFIC OPERATING CONDITIONS FOR REMOTE SESSIONS:

• Have a PC with a microphone, a webcam and, if possible, a headset for greater comfort. Note: background screens are available on Zoom or Teams to blur or hide the rear view.
• Have a good Internet connection, to be tested before the session.
• Be installed in a quiet, isolated place; set yourself to “unavailable” status on Teams; close your email access, and mute your phone, so as not to be disturbed during the session.
• Participants from the same organization should not be grouped together in the same room, but each at his/ her own desk, to avoid any side discussions during the session. Virtual sub-groups will be specially created for the exercises, which will also enable mixed groups. 
• Remote qualification/certification exams must be taken with webcam and microphone open. We may also need to check that you are alone in the room.
• Please connect 5 minutes before the start of the session.

TRAINING METHOD:

After a theory-based presentation, participants work in sub-groups to understand and appropriate the steps and tools of the method, reinforced by additional theory.
Throughout the course, trainees take it in turns to be put in the role of facilitator, to reinforce their skills in leading work groups.
Open session: each sequence is illustrated by exercises and case study.
In-house session: a preparatory session prior to the course will enable to reinforce certain sequences and tools according to the areas for improvement identified by the company.
In addition to the training, we can organise a half-day feedback session to assess the trainees' level of mastery about the problem-solving approach and provide any necessary reinforcement.

TRAINING PROGRAM:

1. The problems and benefits of a problem-solving methodology.
2. Discovering the problem-solving approach.
3. P1 – Build the team.
4. P2 – Define the problem.
5. P3 – Identify the causes.
6. D4 – Define and select solutions.
7. D5 – Prepare and implement the solution.
8. C6 – Analyse results, check effectiveness.
9. A7 – Standardise and transfer knowledge.
10. A8 – Feedback, recognising the team, closing.
11. Summary and pitfalls.

EVALUATION METHOD:

Knowledge test (Multi Choice Questions)

SKILLS VALIDATION:

Training qualification certificate

TRAINING MATERIALS:

Participant file containing the training material and exercises. Training materials in digital format are made available to trainees a few days before the course.

TO GO FURTHER:

Six Sigma Green Belt qualification – TM013