TM280 - 9S/8D problem-solving, according to ARP/EN9136
NUMBER OF PARTICIPANTS:
MINIMUM : 6, MAXIMUM : 12
LANGUAGES:
Training materials: English/French
Trainers: 25+ spoken languages by TRIGO trainers all over the world
RECOMMENDED FOR:
Quality Managers & Engineers
Design / Process / Industrialization / Methods / Production / Logistics / Maintenance Managers & Engineers
Head of department
Project Managers
Purchasing Managers & Leaders
Anyone involved in a problem-solving approach
Auditors
CONTEXT:
You are looking to:
- Improve the efficiency of internal problem-solving and customer complaint handling.
- Strengthen the facilitation skills of your 9S or 8D leaders.
- Identify the risks at each step of your 9S or 8D methodology.
- Anticipate customer requirements for compliance with EN 9136 or RM 13000 standards.
OBJECTIVES:
- Demonstrate the benefits of a problem-solving approach in line with EN 9136 and RM 13000.
- Understand the 9 steps and the importance of each of them.
- Practice rigorously applying the main tools associated with the different steps.
- Learn how to lead a problem-solving working group.
PREREQUISITES:
No prerequisite.
SPECIFIC OPERATING CONDITIONS FOR REMOTE SESSIONS:
- Have a PC with a microphone, a webcam and, if possible, a headset for greater comfort. Note: background screens are available on Zoom or Teams to blur or hide the rear view.
- Have a good Internet connection, to be tested before the session.
- Be installed in a quiet, isolated place; set yourself to “unavailable” status on Teams; close your email access, and mute your phone, so as not to be disturbed during the session.
- Participants from the same organization should not be grouped together in the same room, but each at his/ her own desk, to avoid any side discussions during the session. Virtual sub-groups will be specially created for the exercises, which will also enable mixed groups.
- Remote qualification/certification exams must be taken with camera and microphone open. We may also need to check that you are alone in the room.
Please connect 5 minutes before the start of the session.
TRAINING METHOD:
After a theoretical presentation, participants work in sub-groups to understand and appropriate the steps and tools of the 9S/8D method step by step.
Trainees take it in turns to take on the role of facilitator throughout the course, to strengthen their skills in leading workgroups; some sequences are the subject of a specific debriefing on facilitation techniques.
Each sequence is illustrated by numerous exercises and the application of a case study.
Each step ends with a presentation of the evaluation grid for the successful completion of the step in accordance with the RM 13000 standard.
TRAINING PROGRAM:
- Introduction to the problem-solving approach: feedback, objectives.
- Terms and definitions: different types of action, different types of cause.
- From the traditional approach to problem-solving methodology.
- 9S methodology and use cases.
- Step 0 – Implement immediate actions.
- Step 1 – Build the team.
- Step 2 – Describe the problem.
- Step 3 – Complete and optimize the immediate actions.
- Step 4 – Identify root causes.
- Step 5 – Define and select corrective actions.
- Step 6 – Deploy corrective actions and check their effectiveness.
- Step 7 – Standardise and transfer knowledge.
- Step 8 – Recognise the team and close.
- Summary of the approach and tools.
- Pitfalls.
- QRQC, a dynamic management approach.
EVALUATION METHOD:
Knowledge test (Multi Choice Questions)
SKILLS VALIDATION:
Training qualification certificate
TRAINING MATERIALS:
Participant file containing the training material and exercises.
TO GO FURTHER:
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