TM280 - 9S/8D problem-solving, according to ARP/EN9136

NUMBER OF PARTICIPANTS:

MINIMUM : 6, MAXIMUM : 12

 

LANGUAGES: 

Training materials: English/French
Trainers: 25+ spoken languages by TRIGO trainers all over the world

 

RECOMMENDED FOR:

Quality Managers & Engineers
Design / Process / Industrialization / Methods / Production / Logistics / Maintenance Managers & Engineers
Head of department
Project Managers
Purchasing Managers & Leaders
Anyone involved in a problem-solving approach
Auditors

 

CONTEXT:

You are looking to:

• Improve the efficiency of internal problem-solving and customer complaint handling.
• Strengthen the facilitation skills of your 9S or 8D leaders.
• Identify the risks at each step of your 9S or 8D methodology.
• Anticipate customer requirements for compliance with EN 9136 or RM 13000 standards.

 

OBJECTIVES:

• Demonstrate the benefits of a problem-solving approach in line with EN 9136 and RM 13000.
• Understand the 9 steps and the importance of each of them.
• Practice rigorously applying the main tools associated with the different steps.
• Learn how to lead a problem-solving working group.

 

PREREQUISITES:

No prerequisite.

 

SPECIFIC OPERATING CONDITIONS FOR REMOTE SESSIONS:

 

• Have a PC with a microphone, a webcam and, if possible, a headset for greater comfort. Note: background screens are available on Zoom or Teams to blur or hide the rear view.
• Have a good Internet connection, to be tested before the session.
• Be installed in a quiet, isolated place; set yourself to “unavailable” status on Teams; close your email access, and mute your phone, so as not to be disturbed during the session.
• Participants from the same organization should not be grouped together in the same room, but each at his/ her own desk, to avoid any side discussions during the session. Virtual sub-groups will be specially created for the exercises, which will also enable mixed groups. 
• Remote qualification/certification exams must be taken with camera and microphone open. We may also need to check that you are alone in the room.

 

Please connect 5 minutes before the start of the session.

 

TRAINING METHOD:

After a theoretical presentation, participants work in sub-groups to understand and appropriate the steps and tools of the 9S/8D method step by step.

Trainees take it in turns to take on the role of facilitator throughout the course, to strengthen their skills in leading workgroups; some sequences are the subject of a specific debriefing on facilitation techniques.

Each sequence is illustrated by numerous exercises and the application of a case study.

Each step ends with a presentation of the evaluation grid for the successful completion of the step in accordance with the RM 13000 standard.

 

TRAINING PROGRAM:

1. Introduction to the problem-solving approach: feedback, objectives.
2. Terms and definitions: different types of action, different types of cause.
3. From the traditional approach to problem-solving methodology.
4. 9S methodology and use cases.
5. Step 0 – Implement immediate actions.
6. Step 1 – Build the team.
7. Step 2 – Describe the problem.
8. Step 3 – Complete and optimize the immediate actions.
9. Step 4 – Identify root causes.
10. Step 5 – Define and select corrective actions.
11. Step 6 – Deploy corrective actions and check their effectiveness.
12. Step 7 – Standardise and transfer knowledge.
13. Step 8 – Recognise the team and close.
14. Summary of the approach and tools.
15. Pitfalls.
16. QRQC, a dynamic management approach.

 

EVALUATION METHOD:

Knowledge test (Multi Choice Questions)

 

SKILLS VALIDATION:

Training qualification certificate

 

TRAINING MATERIALS:

Participant file containing the training material and exercises. 

 

TO GO FURTHER:

Six Sigma Green Belt qualification - OE013
TRIZ method - innovation: encouraging creativity, stimulating the search for innovative solutions - TM061
Know and control the impacts of human factors - TM267